Rachel Anderson, M.S.
Researcher, Designer, Marketer, Project Manager, Sommelier
Email:
Location:
San Francisco, Califronia
About Me
Hi there! I'm Rachel. I'm a hospitality extraordinaire turned designer.
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To me, UX combines my passions: people and experiences. Creating better experiences for people is common theme throughout my studies and professional life. From curating wine lists at country clubs, enhancing guest experiences throughout their stay at hotels to consulting nonprofit organizations regarding UX website or app designs, I loved working with and helping people.
When I'm not working, I'm probably hoping on a plane to checkout a different city, trying new restaurants, grabbing coffee at a local shop, or skiing in Colorado. My ultimate goal is to work for an innovative company on their UX team. I am eager to take what I learned in graduate school and apply it to industry solutions.
Design Philosophy
Methods / Approach
I approach designing with a sense of curiosity and inquisitiveness. While I may take my past experiences to help frame a problem, I acknowledge that every problem is unique and it is important to be openminded and curious.
Ethics & Values
When it comes to design, I balance my own ethics and values with that of the business. I want a design that is best for everyone involved including key stakeholders which is inclusive and diverse and not harmful.
Fun
At the end of the day, the main reason I switched careers from hospitality to design is I want to do something I enjoy.
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To me, designing is fun. Whether it is researching and talking to users or designing something that is aesthetically appealing, UX is a fun process that I truly enjoy.
Relevant Work Experience
Aug 2022 - Present
December 2020 - Aug 2022
June 2021 - August 2021
October 2017 - June 2020
Project Launch Manager at Nevro Corporation
Successfully launched the most technologically innovative product of the company
Collaborates with Product Manager to recommend, develop and implement processes, alignment strategies and effective prioritization in a fast-paced, dynamic environment to meet strategic marketing and company goals
Convenes project teams and facilitates meetings that drive project plans, timelines, and measurable outcomes to measure value and inform future planning
Lead UX Research & Design Consultant at Purdue University
Consulting 4 to 7 non-profit and academic research clients in a 3 month cycle regarding usability of apps or websites resulting in website or app redesigns as well as clients gaining a better understanding on how to create user-centered designs
Planning, conducting, and analyzing usability tests, virtual user interviews, card sorting activities, task flows, cognitive walkthroughs, wireframes, and mockups
Leading a team of 5 undergraduate students while acting as a liaison between and Purdue in order to generate the best solutions for clients
Design Operations Intern at Formlabs
Streamlined the operational processes of a data asset management system
Proposed new design mockups for Formlabs Services Page in Figma while ensuring to follow brand standards
Coordinated and communicated with Graphic Design, Video, Photo, and UX design teams to ensure projects were completed on-time with the project schedule
Customer Experience Manager at Grand Hyatt Denver
Led cross-functional team communication across 7 different departments while acting as the main point-of-contact for clients during 10+ events
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Analyzed and utilized guest survey data (25 to 50 daily surveys) in Tableau & Medallia to create customer service oriented solutions resulting in a raise of overall guest satisfaction scores of 5 points in 3 months
Evaluated customer journey experience and touchpoints in order to capitalize on opportunities to enhance their stay
